Welcome to the Bridge Surgery Website
With this website we aim to help you find all the information you need at the click of a mouse. You can order repeat prescriptions, cancel existing appointments, change the contact details we hold for you and much more.
BRIDGE SURGERY'S PATIENT GROUP & VIRTUAL PATIENT REFERENCE GROUP
We have an active patient group that meets regularly - click here for more information and for the minutes to previous meetings. We are also recruiting patients to join our Virtual Patient Reference Group - click here for more information and/or to sign up to this group.
Please click here to view our Local Patient Participation Report (March 2015). A progress report on our action plan produced in March last year as a result of the 'Improving Practice Questionnaire Report' (November 2013) is also available - click here to view.
The Patient Group would be delighted to hear your comments about the report (or anything else relating to the practice) which can be made by clicking here. Previous survey results and Local Patient Participation Reports can be found by clicking here.
ONLINE SERVICES (including access to records)
Please see our Online Services Information Leaflet about applying for access to book appointments with a GP, order a repeat prescription or look at a summary of your medical records online. To apply for online services (or to gain access to your medical record if you are already registered) please download and complete an Application for Online Access form. Both the leaflet and form are also available from reception. You will then need to make an appointment with a member of the administration team to visit the practice in person with the correct documents to verify your identity.
Please click here if you are registered and wish to access online services (make a GP appointment, order your repeat prescription or view a summary of your medical record) . From January 2015, both pre-bookable and on-the-day GP appointments are available to book on-line with the on-the-day appointments released at 8.00am in the morning. If there are no appointments showing for the GP you would like to book an appointment with this means that all their appointments are booked. Please contact the surgery to book any other type of appointment e.g. nurse, healthcare assistant etc.
If you are not confident using the internet, it can be hard to know where to begin but help can be found at East Staffordshire Citizens Advice Bureau. Click here for further information.
CARE QUALITY COMMISSION (CQC)
We are aware of the recent CQC Intelligent Monitoring process which has placed us in band 1. This means that Bridge Surgery has been identified as being at risk of poor performance.
This is not a judgement on the surgery's performance.
It does mean that we are prioritised to be assessed as there are some areas that the CQC would like to understand better before determining the level of service we provide. We have already undergone the CQC assessment and look forward to the outcome of that process. We hope that our patients understand what the banding means and wish to reassure our patients that we continue to strive to provide the best care we can.
FRIENDS AND FAMILY TEST
From the 1st December 2014 all GP practices are required to ask patients the 'Friends & Family Test' questions that will be monitored by NHS England on a monthly basis. The two questions are as follows:
How likely are you to recommend our GP Surgery to friends and family if they needed similar care or treatment?
Can you tell us why you gave that response?
Please let us know how we are doing and answer these questions by clicking on the 'Friends & Family Test' tab at the right of the page.
AGED 75 OR OVER?
If you are a new patient aged 75 or over or an existing patient turning 75 you will be sent a letter informing you of your named doctor who has overall responsibility for your care.
IMPORTANT CHANGES TO HOW WE HANDLE YOUR PERSONAL DATA
We will soon be required to supply your personal and confidential medical information to the Health and Social Care Information Centre (HSCIC). This information will be taken from the practice in a form that can identify you. Legally, the practice has NO choice but to allow HSCIC to extract this information.
However, individual patients can instruct us to stop the transfer of their data. Further information can be found here and an opt out form to complete and return to the practice here .
The shingles vaccine is recommended for 70 to 79 year olds. However, as the vaccination programme is being phased in over the next few years, not everyone is eligible for the vaccine this year. We are writing to all patients eligible for a shingles vaccination inviting them to make an appointment with the Practice Nurse. As we have around 300 eligible patients, letters are going out in batches of 25 a week for 12 weeks from 19/01/15 up to the end of March. If you have not received a letter and believe you are eligible please contact the surgery.
WANT HELP TO STOP SMOKING?
There is no need to struggle alone as help is available from TimetoQuit. Click here for further information.
MINOR INJURY SERVICE
We are able to treat some minor injuries here at the surgery. These include:
Please telephone the surgery and explain the nature of your injury to the receptionist who will give you an appointment time with a GP and/or nurse as appropriate.
Please DO NOT ‘walk in’ without telephoning first as we may not have medical staff available to treat you.
HAVE WE GOT YOUR MOBILE TELEPHONE NUMBER?
It would be really helpful if you could provide us with your mobile telephone number - if you have one. We may need to contact you urgently about an appointment or medical matter. We send text reminders out one working day before booked appointments to those patients with a mobile number recorded. If you prefer NOT to receive text messages from us please let us know and you won't be sent any - even if we have your mobile number recorded in order to contact you in an emergency. We are hoping that this may help to reduce the high number of wasted appointments we have - an average of 99 appointments a month are wasted equating to around 18.5 hours of clinical time.
(Site updated 24/04/2015)