Welcome to the Bridge Surgery Website
With this website we aim to help you find all the information you need at the click of a mouse. You can order repeat prescriptions, cancel existing appointments, change the contact details we hold for you and much more.
NATIONAL DIABETES AUDIT
We are taking part in an important national project about diabetes care and treatment in the NHS called the National Diabetes Audit (NDA). To take part we will share information about your diabetes care and treatment with the NDA. The type of information, and how it is shared, is controlled by law and enforced by strict rules of confidentiality and security. If you do not want your information to be used, please inform us. This will not affect your care. More information is available here.
BRIDGE SURGERY'S PATIENT GROUP & VIRTUAL PATIENT REFERENCE GROUP
We have an active patient group that meets regularly - click here for more information and for the minutes to previous meetings. We are also recruiting patients to join our Virtual Patient Reference Group - click here for more information and/or to sign up to this group.
The Patient Group would be delighted to hear your comments about anything relating to the practice which can be made by clicking here. Previous survey results and Local Patient Participation Reports can be found by clicking here.
ONLINE SERVICES (including access to records)
Please see our Online Services Information Leaflet (March 16) about applying for access to book appointments with a GP, order a repeat prescription and to look at a summary or a 'detailed coded' version of your medical records online. To apply for online services please download and complete an Application for Online Access (March 16) form. Both the leaflet and form are also available from reception. You will then need to visit the practice in person with the correct documents to verify your identity. Please note if you already have online access and wish to be able to view your 'detailed coded record' (DCR) you will be required to complete an application form and verify your identity again.
Please click here if you are registered and wish to access online services (make a GP appointment, order your repeat prescription or view a summary of your medical record) . From January 2015, both pre-bookable and on-the-day GP appointments are available to book on-line with the on-the-day appointments released at 8.00am in the morning. If there are no appointments showing for the GP you would like to book an appointment with this means that all their appointments are booked. Please contact the surgery to book any other type of appointment e.g. nurse, healthcare assistant etc.
FRIENDS AND FAMILY TEST
From the 1st December 2014 all GP practices are required to ask patients the 'Friends & Family Test' questions that will be monitored by NHS England on a monthly basis. The two questions are as follows:
How likely are you to recommend our GP Surgery to friends and family if they needed similar care or treatment?
Can you tell us why you gave that response?
Please let us know how we are doing and answer these questions by clicking on the 'Friends & Family Test' tab at the right of the page.
The latest results for Oct - Dec 2015 are now available by clicking here.
NAMED ACCOUNTABLE GP
As part of our GP contact all of our patients have been allocated a named accountable GP responsible for their overall care. This is recorded as your ‘usual GP’ on our computer system.
This does not stop you from seeing any other GP at the surgery and will not affect the care that you are given.
If you would like to know who your named GP is, please ask at your next contact with the surgery.
IMPORTANT CHANGES TO HOW WE HANDLE YOUR PERSONAL DATA
We will soon be required to supply your personal and confidential medical information to the Health and Social Care Information Centre (HSCIC). This information will be taken from the practice in a form that can identify you. Legally, the practice has NO choice but to allow HSCIC to extract this information.
However, individual patients can instruct us to stop the transfer of their data. Further information can be found here and an opt out form to complete and return to the practice here .
The shingles vaccine is recommended for 70 to 79 year olds. However, as the vaccination programme is being phased in over the next few years, not everyone is eligible for the vaccine this year. Invitation letters are being sent out to patients eligible for a shingles vaccination from January to March 2016 in batches of 25 a week. In the meantime you can check here if you are eligible to receive it this year.
MINOR INJURY SERVICE
We are able to treat some minor injuries here at the surgery. These include:
Please telephone the surgery and explain the nature of your injury to the receptionist who will give you an appointment time with a GP and/or nurse as appropriate.
Please DO NOT ‘walk in’ without telephoning first as we may not have medical staff available to treat you.
HAVE WE GOT YOUR MOBILE TELEPHONE NUMBER?
It would be really helpful if you could provide us with your mobile telephone number - if you have one. We may need to contact you urgently about an appointment or medical matter. We send text reminders out one working day before booked appointments to those patients with a mobile number recorded. If you prefer NOT to receive text messages from us please let us know and you won't be sent any - even if we have your mobile number recorded in order to contact you in an emergency. We are hoping that this may help to reduce the high number of wasted appointments we have - an average of 99 appointments a month are wasted equating to around 18.5 hours of clinical time.
(Site updated 26/08/2016)