Rights & Responsibilities

The care of your health is a partnership between yourself and the Primary Health Care Team. The success of that partnership depends on an understanding of each other’s needs and co-operation between us.

Our Responsibility to You

You have a right to:

• Be treated with courtesy and respect by every member of the Primary Health Care Team.
• Confidentiality.
• Receive health care on the basis of clinical need.
• Have any proposed treatment including any risks involved in the treatment and any alternatives explained to you before you decide whether to agree to it.
• Be prescribed appropriate drugs and medicines.
• Be referred to a consultant acceptable to you when your doctor thinks it is necessary.
• Choose whether or not you want to take part in medical student training.
• Have access to see your medical records subject to the limitations of the law.

Your Responsibility to Us

• Please treat NHS staff, fellow patients, carers and visitors politely, and with respect. We will not accept violence, racial, sexual or verbal harassment.
• Do what you can to look after your own health, and follow advice on a healthy lifestyle.
• Care for yourself when appropriate. (For example, you can treat yourself at home for common ailments such as coughs, colds and sore throats.)
• Listen carefully to advice on your treatment and medication. Tell the doctor about any treatments you are already taking.
• Keep your appointment or let us know as soon as possible if you cannot make it.
• Order your repeat prescription as per the instructions on this website. Please attend for review, when asked, before your next prescription is due.
• Inform us of any change of name, address or telephone number so our records are accurate. 
• Do not ask for information about anyone other than yourself.