Rights & Responsibilities

The care of your health is a partnership between yourself and the Primary Health Care Team. The success of that partnership depends on an understanding of each other’s needs and co-operation between us.

Our Responsibility to You

You have a right to:

  • Be treated with courtesy and respect by every member of the Primary Health Care Team.
  • Confidentiality.
  • Receive health care on the basis of clinical need.
  • Have any proposed treatment including any risks involved in the treatment and any alternatives explained to you before you decide whether to agree to it.
  • Be prescribed appropriate drugs and medicines.
  • Be referred to a consultant acceptable to you when your doctor thinks it is necessary.
  • Choose whether or not you want to take part in medical student training.
  • Have access to see your medical records subject to the limitations of the law.

Your Responsibility to Us

  • Please treat NHS staff, fellow patients, carers and visitors politely, and with respect. We will not accept violence, racial, sexual or verbal harassment.
  • Do what you can to look after your own health, and follow advice on a healthy lifestyle.
  • Care for yourself when appropriate. (For example, you can treat yourself at home for common ailments such as coughs, colds and sore throats.)
  • Listen carefully to advice on your treatment and medication. Tell the doctor about any treatments you are already taking.
  • Keep your appointment or let us know as soon as possible if you cannot make it.
  • Order your repeat prescription as per the instructions on this website. Please attend for review, when asked, before your next prescription is due.
  • Inform us of any change of name, address or telephone number so our records are accurate. 
  • Do not ask for information about anyone other than yourself.